The part about the website glitching on the chat button hits home for me. That is not a bug, that is by DESIGN. They make it easy to sign up and near impossible to get out, and the chat button is the first thing to break. Quick question though, did your bank actually reverse the charge or did they make you wait while they "investigate"? I ask because mine dragged it out for weeks and then sided with the company over one lousy auto-renewal. Also, how did you even get signed up for auto-renew in the first place, did the half off deal say anything about it or was that buried in the fine print?

Watched the same thing happen with OCR. Back in like 2018 my old team was looking at a quote to read scanned forms and it was thousands per month, now you can spin up something free that does it better in an afternoon. When a price falls that hard the tech stops being a project and just becomes a feature, like nobody budgets for spellcheck right? My guess is anything involving sorting or tagging photos and docs goes first because the models are already good enough and the cost is basically noise now. The stuff that needs to be right every single time is where it'll stay expensive and stay human for a while.