Wait, 3 pounds for $4?? That's insane.

Getting my deposit back from a broker like that took me about three weeks of nagging. First thing that worked was calling my bank and asking for a chargeback on my card, since the broker never gave me the service I paid for. The bank wanted proof, so I saved every text, the original quote, and the bill of lading showing the truck got dropped somewhere it shouldn't have been. I also filed a complaint with the FMCSA, and that seemed to get the broker's attention more than my phone calls ever did. The deposit came back about a week after that, minus nothing. Small claims court is your backup plan if the card was a debit card or too much time passed. Worth the hassle, because these guys count on people just giving up.

Stairs eat carpet like nothing else" is the truest thing on this forum, and it gets worse when the stairs turn or have winders because now every step is a custom cut with pile direction to match. I quote 25 percent waste on a straight run and 35 on anything with a turn, in writing, before they sign, so the extra yardage is their idea not mine.