Wow, three years and you never put it in writing once? That blows my mind a little. I figured most people at least send an email now and then. Guess not. Seven percent just from one short email is wild. Makes me wonder how many folks are out there just hoping someone notices them. Asking out loud is scary enough, but typing it up makes it real I guess. Two weeks later too, that part really gets me.

Get it, been there with clients who had no idea what a patch test even was, and it's scary to think about. You're not wrong to wonder, most of us get lazy when we're busy and just hope for the best.

Three winters of knocking and I just called it "charm.