max135, in the original post, the shop billed for work they NEVER performed. Your case with repairs done without asking is still a problem, but it's a different kind of issue. Both show a LACK of honesty that's just not okay.

My friend switched from daily Starbucks to home brew and saved over $800 last year. It's wild how those small routines add up over time.

That comparison might be too generous for my work. I have successfully built things using those cryptic pictograms. My guide probably created more chaos than a missing shelf bracket.

Oh man, I've created abstract art with pasta sauce before!

Autumn in Venice, what was the hardest part to leave blank?