Wait, did she say certified mail and they still lost it? My buddy had a similar thing happen with the DMV - he sent in his title transfer three times, twice certified. Turns out the clerk was just shoving stuff in a drawer every time it came in instead of processing it. He ended up driving two hours to the main office just to watch them stamp it and hand it back.

I've been in construction 30 years and hand-drawn napkin sketches were common back in the day, but that doesn't make it right to skip the actual load chart. You were smart to ask for it - safety calls get ignored too often when the boss is in a hurry.

Used to always grab the knee kicker till a power tucker saved my ass on a tight staircase last month.

I used to think it was just lazy salespeople making excuses until it happened to me twice in one month last year. One client's filter caught everything from my domain because their IT guy flagged it as a potential phishing source after a similar company got hacked. Now I make it a point to send a quick text after any important email goes out just to confirm they saw it, and I check my domain reputation on those free tools every few weeks. That monthly test email to a dummy Gmail account sounds like a solid habit too, something I should have been doing all along instead of just assuming everything was getting through.

Is it just me or does that stat sound like it was pulled from a travel insurance ad? I mean I'm probably the guy who'd trip over his own suitcase and end up needing stitches, so maybe it's not too far off. Still feels like one of those numbers they cook up to scare you into buying the premium plan though.