A customer told me 'it's cheaper to buy new' and I've been chewing on that all month
I was finishing a dryer repair, a basic belt and roller job, and the guy paying the bill said the line I hear a lot: 'At this price, I might as well have bought a new one.' But this time he added, 'You folks are a dying trade.' It got under my skin. On one hand, I see his point. A basic new dryer is maybe $500. My labor and parts hit $300. But on the other hand, his old unit is a solid Whirlpool from 2010, all metal parts. The new one he'd get is full of plastic and boards that could fail in a year. I told him that, and he just shrugged. It made me wonder if we're losing the fight on value perception, even when the repair is the smarter long-term play. How do you guys handle that 'buy new' comment when you know the fix is the right call?