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Showerthought: Telling a shouting client we were done helped everyone.
A person kept calling back, demanding free upgrades after their warranty ended. I ended the call, and I feel that protecting my team's peace is better than any sale. What's a time you cut ties with a difficult customer?
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mila_perry137mo ago
Dealt with a homeowner who thought his service contract included 24/7 handholding. He'd call at night for tiny issues and demand free fixes long after we finished the job. After his third angry call in a week, I told him we just weren't a good fit anymore. I gave him a few other companies to try and stopped taking his calls. My crew instantly relaxed, and we could focus on normal customers. Cutting that cord felt like lifting a weight off our shoulders.
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brooke_fisher257mo ago
Three midnight calls for a loose screw? Sounds like he needed a therapist, not a handyman.
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elliotramirez7mo ago
Always thought we needed every client, but that "weight off our shoulders" feeling proves some aren't worth it.
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