Showerthought: Telling a shouting client we were done helped everyone.

A person kept calling back, demanding free upgrades after their warranty ended. I ended the call, and I feel that protecting my team's peace is better than any sale. What's a time you cut ties with a difficult customer?

3 comments

3 Comments

mila_perry131mo agoMost Upvoted

Dealt with a homeowner who thought his service contract included 24/7 handholding. He'd call at night for tiny issues and demand free fixes long after we finished the job. After his third angry call in a week, I told him we just weren't a good fit anymore. I gave him a few other companies to try and stopped taking his calls. My crew instantly relaxed, and we could focus on normal customers. Cutting that cord felt like lifting a weight off our shoulders.

brooke_fisher251mo ago

Three midnight calls for a loose screw? Sounds like he needed a therapist, not a handyman.

elliotramirez1mo ago

Always thought we needed every client, but that "weight off our shoulders" feeling proves some aren't worth it.