Lady called me 14 times in one hour over a 37 cent mistake on her bill

Last Tuesday this woman calls in screaming that we overcharged her by 37 cents. I check the system and its just a rounding thing from a promo code not applying right. She made me walk her through every line item on a 12 page bill. By the fourth call she was crying about how she couldn't trust anyone with her money. I ended up crediting her a whole 50 cents just to make it stop. Has anyone else had someone lose it over pocket change like that?

2 comments

2 Comments

jordang3212d ago

Did the 50 cent credit actually make her stop calling?

oliver_wilson4912d ago

Right on @jordang32. That sounds like a raw deal but hopefully it shut it down for good.