I used to give out my personal cell number to tenants, never again
For the first year managing a 40 unit building in Spokane, I thought being super available was good service. I'd hand my number out like candy, saying 'text me anytime.' Big mistake. It turned into 3 AM texts about a dripping faucet, weekend calls asking when trash day was (it's on the lease, page two), and one guy who sent me 12 pictures of a single lightbulb that needed changing. The last straw was a tenant who called me at 6 AM on a Sunday because their neighbor's TV was too loud. I changed my policy cold turkey about six months ago. Now, everything goes through the office line or the property portal during business hours, and for real emergencies, they call the after-hours line that goes to a service. My sanity is back. Has anyone else had to set a hard line like this after being too nice?