Wait, a $200 printer fixed a 13 minute ticket drop??

Notice how "we're a family" always comes from the person who benefits most from you acting like one. It's the same move as a gym that calls you a "member" while charging you to cancel, or a landlord who says "we're like friends" right before keeping your deposit. The word family gets used to make you feel bad for wanting basic respect, and that's the whole trick.

Learned this the hard way when my neighbor got all worked up about our bins and started a whole facebook group about it. He drove his glass to a drop off spot two towns over for like six months, felt real good about himself. Then he found out that place was just stockpiling it in a lot behind their building because they lost their buyer. He still rinses everything though, so I guess the habit stuck. Your best bet is calling the public works office and asking for the actual end market for each thing you toss in, not the pickup schedule. If they can't tell you where the glass goes after they crush it, that tells you plenty right there.