4
The phone support worker who asked me to 'rate my frustration' mid-call
Hit a new low this week with a utility company after 45 minutes on hold, the agent asked me to rate my frustration from 1 to 10 before she'd transfer me. Like, isn't the fact that I'm calling a third time about the same $214 overcharge already my answer? Has anyone else had these weird 'emotional check-in' scripts that just make you angrier?
2 comments
Log in to join the discussion
Log In2 Comments
thomas.tyler24d agoMost Upvoted
Give the script credit, it's the only honest thing they've said all day.
6
terry_wood5123d ago
honestly I think the script was the weakest part, the actors carried that whole thing.
2