So I had to decide between giving a refund or sticking to policy on a damaged return

A customer sent back a clearly used coffee maker, covered in grounds, but swore it was 'defective'. My boss said I could either refund the $89.99 or tell them no, citing our 30-day rule. I went with the refund, thinking it would avoid a fight. They called back the next day, yelled for twenty minutes about a different order, and left a nasty review anyway. Anyone else have a 'nice' move blow up in their face like that?

2 comments

2 Comments

webb.dakota2d ago

Used to think being nice paid off. That kind of stuff just kills that idea.

price.tara1d agoTop Commenter

So you still believe in karma? I held a door for a guy last week and he just walked through without a word, then almost let it slam in my face. Another time I covered a shift for a coworker who then complained I didn't do her work right. Feels like being nice just makes you the designated doormat sometimes.