Hit 300 support tickets in one day and nearly walked out

I work at a call center in Tampa and last Tuesday I hit 300 tickets before my lunch break. That number totally blindsided me because we usually get maybe 150 in a full day. Turns out a system update broke billing for half our customers and they all called at once. I had 7 calls on hold and 4 chats queued up by 10am. My headset was literally smoking hot from being on calls nonstop. Has anyone else hit a crazy high number like that and just wanted to toss the phone out the window?

3 comments

3 Comments

nina_johnson8618d ago

Man that sounds brutal, it's wild how one little tech glitch can just snowball into a total nightmare for everyone caught in the middle.

milaprice18d ago

Oh man tell me about it! I had a similar mess with a payment system once and just restarting everything from scratch actually fixed it, weirdly enough.

taylor_hayes2518d ago

Literally me last night - felt like my headset was trying to melt its way into my ear, haha. @milaprice I wish a simple restart could fix a billing system meltdown, but I think even my coffee needed a vacation after that shift.

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