Serious question, why do some banks make it so hard to move money?

I tried to send a $500 payment for a car repair last month using my old bank's app, and it took three days to clear with a $15 fee. Switched to a different one my buddy uses, and the same payment went through in under an hour for free. The difference was just having a clear 'send now' button versus a maze of menus and hidden holds. Has anyone else found a bank that doesn't treat moving your own cash like a big deal?

4 comments

4 Comments