@haydenfisher is onto something with the lip reading tip. It cuts through background noise when you can't hear clearly. Try switching between eyes and lips to keep it natural.

When you noticed the over-cleansing, was it mainly from dryness or irritation? What's the first step you take to scale back their routine?

Trusting online posts for big trips can go wrong. People just share what worked for them, not what will work for you. I skip the advice and plan it myself.

Yeah, I just tell them straight up it's a liability thing for me. My shop insurance actually has rules about non-staff in the work area. I explain that if they get hurt or something gets damaged, it creates a huge problem. It's not personal, it's so I can focus and get their gear fixed right. Setting that rule from the start saves so much stress.

Actually, trying to do everything at once never worked for me either.