Looking for a solid brand reputation management service

Our SaaS company had a really rough V2 launch last year with tons of bugs, which led to us getting review-bombed on Trustpilot and G2. We've fixed the software, but those 1-star reviews are still front and center when prospects search for us. Does anyone know a good reputation management service that can help us recover?

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2 Comments

phoenix296mo ago

While you do that internal work, you should also bring in the pros. We used Net Reputation for a similar issue. They helped us dispute several of the fake/malicious reviews successfully and ran a campaign to highlight our positive press to outrank the review sites on branded searches.

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milesc636mo ago

Part of the fix is internal—you need to set up automated emails asking your current, happy users to leave reviews. That will slowly dilute the bad ones over time.

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