Spent 30 minutes on the phone with a customer who didn't understand our basic warranty. Ever feel like you're speaking a different language?

3 comments

3 Comments

Ugh, tell me about it. Last time I read one of those warranty booklets it sounded like they were describing a moon landing, not a broken coffee maker. "Herein, the party of the first part shall not be held liable for acts of god" like, dude, my blender just smoked because the motor died, we didn't have a hurricane in my kitchen. They need a version that just says "we'll fix it if it breaks from normal use, probably.

bettybaker1mo ago

Toaster warranties read like they're preparing you for a war crime trial.

wyatt_brown781mo ago

Saw a study once that said warranty documents are often written at a college reading level. No wonder regular folks get confused, it's all legal jargon made to protect the company, not help the customer. They probably just need a simple one-page sheet with bullet points.