My store's policy on refunds for opened software went from 'sure, no problem' to 'absolutely not' after one guy returned 14 copies in a month.

Has anyone else had a single customer ruin a good policy for everyone else, or is it fair for a business to lock things down after being taken advantage of?

3 comments

3 Comments

price.tara25d agoTop Commenter

Ugh, YES, this happens all the time. I read a thing about a library that had to stop their super-lax tool lending program because one person kept "losing" the expensive power tools. It's totally fair for a business to protect itself. That guy with the 14 copies wasn't just returning stuff, he was clearly running a scam. Policies exist because of the few people who will always push things too far, and it ruins it for the rest of us who just want a fair return now and then.

logan20519d ago

Seen it kill so many good ideas before they even start.

price.tara25d agoTop Commenter

But maybe that guy just had a really big family and they all wanted to read the same book at once. Policies can be too quick to call someone a scammer.