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Hot take: working the returns desk at a department store in 2004 was easier than dealing with online return scams today
I still remember a lady trying to return a vacuum cleaner that was obviously 15 years old and caked in dust, and when I told her no she just shrugged and left without throwing a fit, but last month I had a customer scream at me for 20 minutes because her 'new' laptop had clearly been dropped and she wanted a full refund even after I showed her the damage on camera.
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