6
Hit my 500th unresolved ticket yesterday and it finally made me realize this system is broken
After 18 months in support I crossed 500 tickets that never got a resolution, and when I pulled the numbers it turned out 40% of them were the same three issues we keep sidestepping instead of fixing, has anyone else had to track that kind of stat to get management to listen?
2 comments
Log in to join the discussion
Log In2 Comments
ray1891mo ago
40% of them were the same three issues" - wait, seriously? That's like one out of every two and a half tickets just going in circles. That's not even broken anymore, that's just theater.
7