A guy at the hardware store last month made me rethink 'the customer is always right' | Customer Service Nightmares

Kai Fox · 2026-03-19T17:45:05.83325+00:00

He tried to return a power drill he clearly broke himself, and when I said no, he yelled 'I know the owner!' right in my face. I checked, and he didn't. Has anyone else had someone try that line on them?

oscar6666mo ago

Just ask for the owner's name next time.

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paul3466mo ago

My uncle actually owns a hardware store, and that line works maybe once.

4

andrew6396mo ago

That line is so overused it's basically a joke. I once had a guy try it and the "owner" he named was just some other customer from last week. It really shows they have no real argument.

3