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Hot take: a homeowner in Cleveland told me my brushes were scratching her flue, so I handed her the rods and let her try
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sean_johnson1626d ago
Used to roll my eyes at stuff like this, figured customers just wanted to complain and I should stick to doing it my way. Then I had a lady in Parma swear up and down I was denting her cap, so I told her to climb up and show me. Five minutes later she's laughing and saying she had no idea the rods were that heavy or that you had to feel for the right angle. Honestly changed how I handle pushback now. Half the time people just need to try it once and they get it.
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