Hit 5000 installs last month without a single callback

I always figured a few screwups were normal until I tracked every job for a year. What's your callback rate like, anyone else keep a log?

2 comments

2 Comments

west.anna16d ago

@terry_thomas that whiteboard method is genius, I bet the visual reminder alone cuts down on stupid mistakes. But here's what nobody's talking about - maybe some of those callbacks aren't really your fault. Last year I had a run of bad capacitors from a supplier that looked fine on the meter but would fail after a week. We blamed ourselves for months until we cross-referenced the batch numbers. Sometimes the callback rate is a supply chain issue hiding in your log, not a skill issue. So if your tracking shows a pattern you can't fix, check your parts source before you start doubting your work.

terry_thomas17d ago

Ha no kidding! I used to think a 10% callback rate was just the cost of doing business. Then I actually started tracking everything on a whiteboard in my shop. Turns out I was missing little stuff like forgetting to tighten a set screw on a garbage disposal or not double checking the voltage on a capacitor. Once I got real about logging each job my rate dropped to like 2% and honestly it's not even that hard once you get in the habit. The whiteboard method changed my whole view on what "good enough" really means.