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Had a client in Tampa ask me to explain our invoice line by line last week.
It took 20 minutes but now I'm adding a short note to each charge. Do you guys get a lot of billing questions?
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cooper.nathan21d ago
My buddy who runs a small plumbing outfit had a client ask for a full breakdown of the "shop supplies" fee. He said it was just a line item for rags and pipe dope, but the guy wanted receipts.
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derekward21d ago
Ever notice how this happens everywhere now? People want to see the breakdown for everything, from a restaurant bill to a medical charge. It feels like a general lack of trust in how prices are set. Adding those notes is a smart move, it probably saves you more time in the long run by stopping the questions before they start. I get a few billing questions, but mostly after I switched to simpler descriptions.
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