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A customer's 3-word complaint changed how I pack every order now
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henry_martinez5d ago
The "3-word complaint" part really hit home for me. I had a similar wake up call about two years ago when someone wrote "where is padding" on a return form. It made me realize I was so focused on getting orders out fast that I forgot the basics. Now I drop a little note in every box asking people to tell me if anything feels off before they even review. It changed everything, returns went way down and people actually appreciate being asked.
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