Pro tip: don't let a customer rush you through a frame pull

Had a 2017 F-150 come in last Tuesday with front end damage. Customer was breathing down my neck to get it done fast, so I rushed the measurements on the frame rail. Ended up being 6mm off and had to redo the whole pull on Friday. Cost me 3 extra hours and a bruised ego. Anyone else have a job bite them in the rear because you let someone hurry you up?

2 comments

2 Comments

skyler_smith8515d ago

Gotta respectfully disagree on this one. A good tech knows their limits and should be able to talk a customer down without tossing quality out the window. I've had guys breathing down my neck plenty and I just tell them straight up "go sit in the waiting room or go grab lunch, this takes what it takes." 6mm off is definitely a mistake but that extra three hours likely taught you a lesson you won't forget. Sometimes the hustle is real but you gotta trust your gut and the tape measure over anyone's timeline.

jordan_anderson9015d ago

Hear you out but gotta push back on that one. Look, standing your ground is great and all, but when you're getting paid hourly and the customer is already pissed about a 6mm screw up, you don't exactly have a lot of wiggle room to talk back. Telling someone to go grab lunch when you just screwed up their project? That's a good way to get fired, not earn respect. Sometimes you eat the loss and fix it fast because that's the only move you've got left.