Chat with a landlord in Bakersfield changed how I bill for dryer vent work

Last Tuesday I was swapping a thermal fuse in a rental unit and the owner hung around to watch. He said he'd been paying $85 for a vent cleaning every year and never bothered to check if the dryer was actually fixed after. Told me he'd rather have one honest tech who sends a photo of the lint trap before and after than a cheaper guy who just runs a brush through. Since then I've been adding a quick before/after pic to every repair invoice, and two other landlords asked for the same when I mentioned it. Anyone else find that showing your work cuts down on callbacks or pushback on price?

2 comments

2 Comments

parker_park820d ago

Makes sense, showing proof just kills the argument before it starts.

williamhill19d ago

Three years of arguing with customers taught me one thing, @parker_park8, so I always screenshot everything before I say a word.