Turns out the picky agency vetting process actually paid off big time
I used to think checking references and asking for case studies from every new partner was overkill, especially after 3 bad experiences in a row. But last quarter we vetted this small shop from Denver with 2 actual client calls, and they caught a scope gap that saved us $12k in print production. Has anyone else found that extra due diligence filters out the headaches before they start?