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My agency onboarding doc got the client's intern promoted
I sent over a 40 page playbook with every workflow and login, thinking it was just standard stuff. Turns out the intern at the client side used it to restructure their whole internal ops, and now their boss is asking if I can do the same for their two sister brands. Has anyone else had a partnership doc become a surprise deliverable?
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grace_knight7023d ago
Man, that's a wild turn of events! But here's the thing nobody's talking about: you just gave them your whole process, not just a reference doc. That's your trade secret walking out the door for free. The intern didn't get promoted because your playbook was pretty, they got promoted because you handed them the exact blueprint to run ops better than their boss. Now they want you to do it twice more? You're basically training your replacement. Time to ask for a consulting fee or a cut of that promotion, because you basically did the work of a full agency hire.
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