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The barista who refused my $5 because I said 'please' wrong, which side was right?
Last Tuesday at the Starbucks on 5th and Main, this barista named Dana handed my latte back and said 'you need to say please the right way or no drink.' She wanted a full sentence with eye contact, not just a quick 'please' at the end. I get that service workers deal with rude people all day, but is it fair to reject someone's money over tone? The guy behind me backed her up, but two other customers said she was on a power trip. Has anyone else hit a boundary like this, and did you push back or just walk away?
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campbell.tara15d ago
Did you ever hear about a friend who got told to redo his whole order just because he looked at his phone while saying it? My buddy was at a local cafe last month and the girl behind the counter made him put his phone down and start over from the top. He just laughed it off and did it, mostly because he wanted his coffee and did not want a fight that early. Later he told me it bugged him all day, not because she asked but because she acted like his mom. I get that workers get treated bad sometimes, but holding a drink hostage over wording feels like a step too far. If a please and a smile are not enough, that is less about respect and more about control.
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