The barista who refused my $5 because I said 'please' wrong, which side was right?

Last Tuesday at the Starbucks on 5th and Main, this barista named Dana handed my latte back and said 'you need to say please the right way or no drink.' She wanted a full sentence with eye contact, not just a quick 'please' at the end. I get that service workers deal with rude people all day, but is it fair to reject someone's money over tone? The guy behind me backed her up, but two other customers said she was on a power trip. Has anyone else hit a boundary like this, and did you push back or just walk away?

0 comments

0 Comments

No comments yet

Be the first to share your thoughts on this discussion.