Had a guy try to pay his $87 phone bill with a literal jar of pennies at my kiosk last month

I work at a mall phone kiosk. This dude brought in a huge glass jar, dumped it on the counter, and said 'count it.' My manager said we had to accept legal tender, so I spent 45 minutes sorting and rolling coins while a line built up. Some customers were cool, others left. Now I'm split: one side says we should have a sign or a rule against huge coin payments to keep things moving. The other side says cash is cash and turning people away is bad service, especially if they're just trying to pay. What's the line between good customer service and keeping your actual job doable? Has your spot made a rule about this?

3 comments

3 Comments

paige42713d ago

Used to think cash was cash, but watching that line form behind penny jar guy changed my mind. Your manager should let you set a limit.

troythompson13d ago

Ever notice how one person's small choice can mess up a whole system for everyone else? Like the guy who brings a huge grocery cart into the express lane, or stops to chat in a busy doorway. That penny jar guy isn't just paying, he's basically making everyone in line wait for his personal coin count. It turns a simple transaction into a group task.

patjones6d ago

That "one person's small choice" thing is so true. It's like when someone blocks a whole aisle at the store to check their phone.