Loading…
17
Why does nobody talk about how much a service call script changes the job
Had a customer last month in Mesa get upset before I even pulled in the driveway. My old approach was to just say I was on my way and figure it out at the door, which left me guessing what tools to grab. A veteran tech named Ray rode with me for two days back in March and told me flat out that I was losing time because I never asked what the machine was doing when it quit. Now I ask three quick things on the phone: what it's doing, when it started, and whether anything tripped the breaker. My average diag time dropped from about 40 minutes to 20 on the last nine calls, mostly because I show up with the right meter and the right panel clip. What's the one question you always ask before you head out, and has it ever backfired on you?
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.