Management bought fancy diagnostic tablets but half the crew won't touch them
Last month, our shop owner brought in a set of new diagnostic tablets for all the bays. He said it would speed up repairs and keep records neat. But I've seen three guys just leave them in the box, sticking to their old manuals and gut feelings. It's causing a split between the younger and older mechanics, and jobs are taking longer because we're not on the same page. I tried to show one guy how to pull up wiring diagrams on the tablet, but he brushed me off. Now, when a complex fault comes in, there's tension about how to approach it. Has anyone else dealt with this tech divide in their shop? How do you get everyone on board without starting arguments?