A client in Denver asked me to fix a 'slow' computer that was actually just full of old family photos
I was at their house last month, and the machine was a ten year old desktop. They were ready to buy a whole new system, but when I opened the file explorer, the main drive was completely red, with less than 1% free space. It was thousands of photos and videos, just sitting there since 2015. I asked why they never backed anything up, and they said, 'I thought it was safe because it was on the computer.' I spent an afternoon moving everything to an external drive and showing them how cloud backup works. The computer ran fine after that. It made me think, how often do we see this same basic issue that people think needs a big hardware fix? What's the best way you explain data management to clients who aren't tech savvy?