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The customer who yelled for a manager shut up when I offered him a free coffee
This guy came in last Thursday, screaming about his latte being wrong before he even tasted it. He wanted the manager right away, classic move. Instead of calling my boss, I just said 'Let me make you a fresh one, on the house, and I'll throw in a free pastry.' He stopped yelling instantly. I think he just wanted to feel heard and get something extra. It cost the store maybe $4 but saved a 20 minute scene. Has anyone else tried just giving a small freebie to stop a meltdown before it starts?
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the_holly1mo ago
Giving away free stuff just to make someone stop yelling feels like rewarding bad behavior though. It might work once, but then they learn to yell every time for a freebie. Isn't that just training people to be worse customers?
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simonb921mo ago
Ugh, exactly. It's like dealing with a toddler throwing a tantrum in the candy aisle. Give in once and you've just shown them the magic button to push. Next time they want something, guess what they're gonna do? Full volume. Now you've got a grown adult trained like a circus seal.
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