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Pro tip: One customer's rant about my voice mail saved me hours every week
I work at a cell phone store in Phoenix and a guy spent 10 minutes yelling about my voicemail greeting being too long. He said just say your name and that you'll call back, nobody wants to hear a story. I changed it to a 5 second greeting that same day and suddenly customers actually wait for me to call them back instead of hanging up. Has anyone else had a small change like that completely flip how customers react to you?
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michaelchen1mo ago
Record your greeting speaking slower - it forces you to keep it short.
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michaelchen1mo ago
Slowing down too much can actually make you sound robotic and unnatural though. The key is finding that sweet spot where you're clear but still conversational. I record mine at a normal pace and just edit out the rambly parts later. Quick and punchy works better for me than forcing some slow, drawn out delivery.
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