Hot take: I spent $200 on a 'premium' customer service training course that taught me to say 'I understand' more.

It actually made angry customers angrier because they thought I was just reading a script. Has anyone found a training that actually helps de-escalate real yelling?

3 comments

3 Comments

christopher_sullivan1mo ago

Sounds like a lot of fuss over some basic talking points.

ellis.hayden1mo ago

Two hundred bucks for that?

the_charlie1mo ago

Look at the materials, @ellis.hayden. That's solid work for the price.