Had a perm go wrong on a Wednesday afternoon

I was working at a little salon in Waco, Texas, about three years ago when a new client came in wanting loose curls. Her hair was so fine I should have known better, but I wrapped it up and applied the solution like normal, only to have her come back two hours later looking like a poodle. Has anyone else had a perm turn into something totally unexpected and how did you fix it without losing the client?

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