My boss told me to stop emailing clients directly and go through him, and it cost us a $12,000 account

Casey Moore · 2026-09-23T15:40:03.447657+00:00

My old boss at a marketing firm in Phoenix made a rule that all client contact had to go through him first. Before that I used to just hop on a quick call whenever a client had a question, and they loved how fast stuff got handled. After the rule started, a client waited 4 days for a reply from him about a campaign change and dropped us for a $12,000 account. I sat in that meeting and he blamed me for 'not managing the relationship,' even though I literally wasn't allowed to talk to them. Has anyone else had a boss who made a rule that blew up in their own face like that?

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My boss told me to stop emailing clients directly and go through him, and it cost us a $12,000 account | Boss Was Wrong - Talk Freely