Customer told me my card reader was slower than theirs and I switched providers within a week

This guy at the counter last month pulled out his Square reader while mine was processing a chip card and his went through in half the time. I've been with my old processor for 4 years but that one moment made me switch to a newer company that does contactless faster. Anyone else get pushed into a change by something that small?

3 comments

3 Comments

dylan60429d ago

Customer didn't even hesitate to call out the speed difference right in front of you? That takes some nerve, but I guess it worked on you. Did you look into the new provider's contract terms before jumping, or was it purely off that one fast transaction?

olivia_bailey29d ago

Gotta wonder if that one fast transaction is really enough to judge a whole provider by, @dylan604. I mean, sure it looked good in the moment but every company can have a good day, right? What happens when the new guy has a bad one and you're stuck in a contract you barely read? People jump on these little wins all the time then regret it later when the fine print bites them. Is it really that serious to switch over one checkout speed?

jake_owens29d ago

Nah I actually see it differently than you guys. That one fast transaction says a LOT about their system and how they actually treat customers in real time. Any provider can talk up their speed on paper but when it actually works that smooth in the wild that matters more than a contract I'll never read. And honestly contracts aren't that scary if you just skim the cancellation terms instead of acting like they're written in ancient code. People act like switching is this huge gamble but staying with a slow provider is a gamble too every single day you keep waiting on them. I'd rather take the chance on someone who already proved they can deliver when it actually counts.