Loading…
16
Appreciation post: the dispatcher in Oklahoma City who explained why my car arrived 2 days late
Last month I shipped my Honda from Tulsa to Phoenix and the driver kept saying my pickup window was "flexible" which drove me nuts. A dispatcher named Rhonda in Oklahoma City finally broke it down for me: carriers stack 8 to 10 cars per truck and they route by region, so a single last minute drop in Amarillo can push everyone back a full day. She showed me the actual load board on her screen and my car was listed as a fill load, meaning it only moved when a truck had room going my way. I'd been blaming the broker for weeks when the real issue was that I booked on a Tuesday for a Friday pickup during peak season. Does anyone here book their transport around specific freight lanes, or do you just grab whatever date the quote form spits out?
1 comments
Log in to join the discussion
Log In1 Comment
grant.sam5h ago
Laughed at the fill load part because that was basically me last spring, except I was the guy calling the broker every single day asking if my car had moved yet. Booked a Tuesday pickup in Denver heading to Seattle in June, peak season, and my car sat for four days before anyone even looked at it. I learned the hard way that cheap quote I grabbed was cheap for a reason, it just meant my car was the last one anybody wanted to deal with. Now I check the route first and pick my dates around when trucks are actually heading that way. Rhonda sounds like she saved you weeks of useless phone calls.
1