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Told a customer her 4 year old fridge wasn't worth fixing, she called back 2 weeks later and proved me wrong
Had a call out in Reno last month for a fridge that wouldn't cool. Compressor tested weak, quoted her $780 for the swap and told her straight up she'd be better off putting that money toward a new one. She said thanks, paid my $85 trip charge, and that was that. Two weeks later she calls back and says she wants me to do the repair after all. Turns out she priced new fridges and the one she wanted was $1,900, so suddenly my quote looked pretty good. I did the job, ran fine for a week, then she calls again saying it's warm on the bottom shelf only. I go back and the real problem was a clogged drain tube icing up the evaporator the whole time. The weak compressor reading was a fluke from my gauge being out of cal. I ate the second trip and she's now a regular customer who sends me referrals. How many of you actually check your manifold gauges on a schedule, or am I the only one who learned this the hard way?
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evanc9218d ago
Man, that gauge being out of cal cost you a whole second trip and almost cost you the customer. How often do you actually send your manifold in for testing, or do you just swap it out when the readings feel off? I'm curious because most guys I know just run it till it breaks.
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