I finally saw what AI did to customer service phone trees in just 2 years

I called my internet provider this morning and realized I haven't talked to a real person on a support line since early 2022. The AI voice system understood my problem in 30 seconds and fixed it without transferring me once. Two years ago I would have spent 20 minutes hitting zero and yelling at a menu. Now the system even adjusted my bill when I mentioned a competitor's price. It feels more efficient but also kind of cold. Has anyone else noticed customer service getting faster but losing all human contact?

2 comments

2 Comments

rowanellis25d ago

Honestly, is it really that deep? It sounds like you got your problem fixed in under a minute and saved money, that's a win in my book lol.

the_lee24d ago

Yeah @rowanellis, reminds me of the time I paid $80 for a plumber who just flipped a breaker, still bitter about it.