Critique from a client's wife changed how I quote jobs completely

I was doing a roof quote for a house in Oak Park last month and the wife came out and said, "You didn't ask a single question about our insulation. How do you know we need new shingles?" She was right. I had been walking onto roofs, counting squares, writing numbers, and never once asked about the attic or what problems they actually saw. Now I spend 10 minutes talking to homeowners about their energy bills and ice dams before I even look at the roof. Has anyone else had a customer point out a blind spot in how you work?

2 comments

2 Comments

verar2121d ago

Honestly, that's wild but I get it. Most roofers just eyeball the shingles and call it a day. Her calling you out on insulation was a smart move, those hidden issues mess up roofs just as bad. Good on you for actually listening and changing your process.

kim19121d ago

Not quite though - insulation problems can actually ruin a roof just as fast as bad shingles sometimes.